Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@kabrewkoffee.com for questions related to refunds and returns.

ORIGIN AND ART

KABREW, coffee grown and nurtured in Coorg, was established in the year 2018. The coffee estates are located at an elevation of 2,300 feet above sea level.


The coffee beans are nurtured with the utmost care and precision. They are grown and ripened, handpicked, and sun dried for nearly 5 days. These are referred to as “Cherries”. The dried cherries are then taken to the huller to remove the outer layer exposing the green coffee beans with a fine membrane.


These beans are then graded by size and subjected to a roasting process which involves selection of an appropriate grade of beans, temperature range for roasting and duration of roasting, among other primary factors. The roasted beans then undergo cupping and tasting before reaching your beautiful homes.

KABREW – AN INTRICATE DANCE
OF EARTH AND FIRE

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We acknowledge the importance of nourishment and purity and these are the very ideals that go into the art of crafting our coffee. The complex and beautiful ecosystem of the “Victory Estate” is the birthplace of our coffee beans. The journey of our coffee beans from our estates to you is our story of passion and devotion to the art of brewing. From handpicking and nurturing the coffee beans to the end product, we ensure that our signature taste is what lingers on in your memory after having a cup. The mild cocoa and woody undertones are perfected by fire, in a process called roasting.

Coffee beans have long been used for their therapeutic properties. Being rich in caffeine, anti-oxidants, Vitamin B3, chlorogenic acid and many other nutrients, our method creates products for all types of skin through a rigorous R&D process. KAVV is our product line that caters to your skin care needs and is wholly natural.

KAVV - INSPIRED BY
THE RIVER CAUVERY

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